FAQ

Do you offer commissions?

What is your shipping time?

We absolutely love commissions. Commission time and cost vary depending on the type of commission and our current commission load. If you have a piece you would like created please fill out the form on our contact page.

What is your shipping time?

We are a very small team of 3. Shipping does take a bit longer. Packages will be shipped priority 7-9 business days and Express 3-5. Customs take 1-3 weeks to ship.

Do you offer wholesale?

What is your shipping time?

How are specimens sourced?

Not at this time.

How are specimens sourced?

Do you host private classes?

How are specimens sourced?

We take great care to source our specimens sustainably . You can find more details about how our insect, bone and taxidermy specimens are sourced on our "Ethics Policy" page.

My order arrived damaged.

Do you host private classes?

We package everything very carefully. Should this happen we will do our absolute best to fix your experience. How we handle damaged orders is based off the damage. If the piece can be fixed you will have the option to ship it back to us for damage repair or ship back for refund. Return shipping is covered by us.

Do you host private classes?

We do! Private classes, bridal parties, birthday parties, etc. We would love to host your party. To inquire about hosting a private class please fill out the contact form on our website.

What are your Covid-19 Procedures?

In-store shopping is available with a reduced capacity of 6 people at one time and we are still offering curbside pick-up! Masks are required in store at all times. Hand sanitizer is provided at the checkout counter and proper sanitization is in place throughout the day. Staff is required to take temp before starting a shift. Our class capacity is limited to 4-5 people.

An item I like is out of stock?

What are your Covid-19 Procedures?

Unfortunately if one of our custom preserved mini-worlds are out of stock it will not be restocked again. We strive to make each piece unique and different from the next. If there is a piece that is out of stock that you love, we can create something similar for you as a commission.

How do you clean your bones?

What are your Covid-19 Procedures?

Do you ship your living terrariums?

We have a very large dermestid beetle colony that does most of our bone processing. Utilizing beetles helps keep little bone details intact like nose bones. Almost all of our bones are cleaned in house by our team. We offer bone cleaning services if you have an item that you need processed.

Do you ship your living terrariums?

I would like a pet memorial how do I keep my pet safe while waiting for a response?

Do you ship your living terrariums?

I wish we could but they are just too fragile. We do ship DIY terrarium kits found in our online store.

I see an item on instagram but its not online?

I would like a pet memorial how do I keep my pet safe while waiting for a response?

We restock our online store once a month. If an item is featured on instagram and it is still available for the next website update we will post it in our online store. All of our preserved pieces are made by our quaint little teams two hands and we can only make so many pieces at a time without compromising quality.

I would like a pet memorial how do I keep my pet safe while waiting for a response?

We are honored that you are considering us to preserve your pets memory. Due to our small team email responses can take 3-4 business days at times. During this time it is important that your pet is frozen immediately post mortem while waiting for a response. Freezing stops the decomposition process which allows us to offer a variety of memorial services for your pet.